Technical Configurations and Online Security

Yes, you will be automatically logged out of the system after any 30-minute period of inactivity. You will also be logged out if a document takes more than 30 minutes to upload, the unsaved submission details will be lost.

ESS supports the following browsers in accessing the ESS website:-

Yes, you must have the software token application installed on mobile device running on iOS (iOS 14.0 or later) or Android™ (8.0 and up). You can check on the compatibility of the MobilePASS+ on App Store or Play Store.

You should keep your user ID, user password and one-time password generated by your assigned token confidential and should not disclose them to any unauthorised third parties. HKEX will never ask users for such information by email, phone or in person.

You have to ensure that you are connected to a valid ESS website before key in user ID, user password and one-time password. Users should access their accounts by keying in the website address at the address bar of the browser, or bookmark the website and use that function to access ESS (please refer to “Access to e-Submission System (ESS) ”). In addition, please note that HKEX will never ask users to access the ESS website by clicking hyperlinks in an email.

If you have received a suspicious email that contains an embedded hyperlink for accessing to the ESS website, please report immediately to the ESS hotline (+ 852 2840 3460).